Appointments

All urgent appointments with our clinical team are available throughout the day, Monday - Friday by contacting our reception team on

All routine appointments can be booked via telephone, email or (when available) The NHS Wales App.

GP appointments, Practice Nurse and HCSW appointments can be booked as a face-to-face appointment or as a telephone call if appropriate, if unsure please ask our reception team.

All routine telephone consultations are normally booked in a morning clinic on a Monday or Friday, an exact time cannot be given, but will be between 8am-12pm.

Home visits take place between the clinicians' morning and afternoon surgeries. 

An alternative way to contact our clinicians is by using e-Consult. This method of contact should only be used for routine matters.  Please visit our e-Consult page within the Patient Information section or our Online Services page for further details Click Here.

When booking an appointment, you can express a preference of which clinician you wish to see. We may not always be able to accommodate your request depending on the clinical rota and your availability, but where possible, we will try to arrange an appointment with your preferred clinician. If we are unable to accommodate your request, a reason will be provided and you may be asked to see another clinician.

How to make an urgent same-day appointment

Patients are advised to contact the practice as soon as possible if they feel that they need an urgent same-day appointment or a home visit. If a same-day appointment is required, a member of our reception team will offer a telephone call or a face-to-face appointment appointment with one of our clinicians.  

Once all the appointments have been allocated, any additional emergencies will be triaged by the Duty Doctor. Depending on the needs/symptoms of each individual patient, either the Duty Doctor or one of our receptionists will contact the patient to arrange a call/face-to-face appointment if required. 

Priority is given to sick children, those who are immunocompromised and patients who are receiving palliative/end of life care. Genuine emergencies that cannot wait until the next day or that are not appropriate to be seen in A&E will either receive a call/invite to a face-to-face appointment with the Duty Doctor or will be signposted to an appropriate service. 

Please Note: Our Reception Team are working under the NHS access standards and guidance from the practice Senior Partner.  You will be asked for a description of your symptoms to help our team to signpost you to the most appropriate clinician. Please be courteous to our staff who are following their protocols and policies.  Please bear in mind that all calls to the practice are recorded and we operate a zero tolerance policy against abusive/aggressive behaviour towards our staff. 

Please note that if you would like a chaperone present during an intimate examination (or for any other reason) please inform reception staff or your Doctor/Nurse.  In the event of the practice not being able to offer you a chaperone at that time, you will be given the option of re-booking for a new date.

Nurse Practitioners - What they can do for you

Nurse Practitioners are trained specialist nurses. They are highly experienced nurses who have undertaken additional medical education in order to provide advanced nursing care and to prescribe medication.  

Nurse practitioners can provide treatment and advice for many problems for which you may have seen a doctor for in the past. Their main areas of expertise are in the management of common illnesses and long term conditions.

Nurse practitioners can assess and examine you, make a diagnosis and provide advice and treatment, including prescribing medication where appropriate. They can also arrange investigations, make referrals to other healthcare professionals and admit patients to hospital when necessary.

Nurse practitioners work closely with the doctors within the practice. If clinically appropriate, you may be referred to a GP.

Test Results  The receptionist will be able to give you results of investigations after 2.00pm, either at the reception desk or by telephone. Patients are advised to contact the practice for their test results if they have not received information within the timescale advised by their clinician.

Important Reminder: If you are unable to attend your appointment for any reason, please cancel your appointment via The NHS Wales App (if you have an account registered with us) or call 029 2037 9510   as soon as possible so that we can re-arrange your appointment for a more suitable date and time. We can then offer the appointment to another patient.